FREQUENTLY ASKED QUESTIONS
What is AIR all about?
Air is not your run-of-the-mill furniture retailer. We are a Singapore based retail company. What is different about us is that majority of our furniture are designed right here in Singapore. The manufacturing is left to our established manufacturers and suppliers from the world over.
What so different about Air and other furniture retailers?
We pride ourselves on the fact that most of our designs are derived from our very own backyard and not dependent on foreign catalogues or suppliers. This is crucial as it allow us to come up with furniture that is suited to your very own lifestyle and not someone else's. We do carry imported items to provide you with a wider range of furniture that match our designs and will save you time in looking elsewhere.
Where am I able to view your furniture collection?
We have two outlets in Singapore. You will be able to visit our outlets at a time of your convenience. Alternatively, you may also visit our website. Although we do provide you with an updated website as often as we can, viewing our collection on the web does not do justice in comparison to coming down to our stores and experiencing it first-hand.
Do I get value for money for the products I bought in AIR?
Air is 100% homegrown that collaborates with manufacturing partners and suppliers from the world over. We benchmark ourselves with that of internationally renowned companies and their standards. The designs we are selling are currently exporting our range of furniture to Asia, USA and Europe. By comparison, you will be assured that you are getting international standards of furniture but at prices that are much more competitive. We will source out the best partners there is available.
How's the quality of your products?
We work with established manufacturing partners and suppliers in different countries who have many years of experience and are astute in their areas of expertise so that you can be assured of the quality of the furniture that you are buying.
We would like to reassure that the furniture that you have bought from us are from reputable partners from the world over even though we do not provide proof of place of manufacture from some of our collection. All you need to know is that you are buying from Air.
Why does your company have majority of the furnitures fabricated overseas instead of Singapore?
Most of our designs are relatively intricate and complex in terms of the construction methods, even if the outlook looks simple. We are constantly looking for better technology and materials that can realise our designs. We have found it in our partners overseas that also place a high regard for quality as well.
We pride our furniture on its quality. Every piece that rolls out from our facilities is quality controlled to ensure that it passes our stringent requirements. We are also consumers too and would like to have the every same quality as expected by you.
Do you provide warranty?
Yes we do. We have warranties on structure/frames used in upholstered and leather products, foam and stitches, hardware and materials. All you have to do is to just complete a warranty form and one of our staff will personally attend to you and your concern. Kindly refer to the warranty section in our website for more details.
What if the stock is sold out?
"Good things comes to those who wait." We believe that our designs do require that little extra attention to be given to it. Apart from the distance of the place of manufacture, we do not keep stock of our furniture. This, in return, would mean savings for you as the cost of warehousing does not need to be factored into the final price to you. We also believe that our lead time is in tandem with industry practices as well.
At the same time, all our customers would like to have their furniture as soon and quickly as possible. But being a fair business entity, we do seek your understanding that we do have a sequence of orders to fulfill before moving on to yours. Besides, quality furniture takes time to produce. Thus, a little patience is always worth the wait.
Do you offer package deal?
Special bundled discounts are always providing the impetus of a good deal. But we believe that our customers are a discerning and critical group of buyers. You know what they are looking for and may not necessary need to be informed of what works for you.
More often than not, a bundled package stifles the perfect combination that you are looking for. Adding on, the prices that we are offering to you are indeed the best prices that you will get in relation to the quality that you see from our collection.
It is our company's raison d'etre to make design affordable to all that appreciates it. Not only do we ensure our designs are up to date but we also have to ensure that we price it in accordance to the market as well. The fact that we have maintained our generous discounts to you shows that we are doing what we can to maximize your savings with us as well.
How long do I have to wait for imported items that you carry?
Such orders are usually completed within 2-4months or less. It depends the items you ordered and also the status of the factory. We are able to air freight, at your cost, should you require it earlier.
My home is not ready yet; can I store the furniture I got with you?
Yes, you are able to store your items that you have bought with us for a limited period of time. Please do check with our consultants for more details.